SignatureRx Platform Terms of Use

Last Updated: 9th October 2025

These Terms of Use (“Terms”) govern your access to and use of the SignatureRx platform and related services (“Platform”). By using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

For the purposes of these Terms:

• Platform means the SignatureRx digital prescription and dispensing system provided by Signature Healthcare Services Limited (“SignatureRx”, “we”, “us”, “our”).
• User means any individual or organisation using the Platform, including prescribers and clinics.
• Prescriber means a registered and licensed healthcare professional authorised to issue prescriptions.
• Clinic means a healthcare organisation employing or contracting prescribers who use the Platform.
• Patient means the individual for whom a prescription is issued.
• Prescription means an electronic prescription submitted via the Platform.

2. Acceptance and Eligibility

1. By using the Platform, you confirm that:
   • You are at least 18 years old;
   • You are duly authorised to use the Platform for clinical or business purposes;
   • You have read, understood, and agree to these Terms.
2. Clinics are responsible for ensuring that all prescribers using the Platform on their behalf are appropriately qualified, registered, and authorised.

3. Platform Use

1. SignatureRx provides a secure, digital system for generating, signing, and transmitting private prescriptions.
2. The Platform is to be used strictly for lawful medical and pharmaceutical purposes. Users must not:
   • Issue prescriptions outside the scope of their legal authority;
   • Use the Platform for any illegal, misleading, or unethical purpose;
   • Submit false or misleading information.
3. Users are responsible for maintaining the confidentiality of their login credentials. You must notify us immediately if you suspect unauthorised access.

4. Prescriber and Clinic Obligations

1. Prescribers must ensure that all prescriptions are:
   • Issued in accordance with applicable UK laws and professional standards;
   • Based on a legitimate clinical assessment; and
   • Signed using the digital signature functionality provided by the Platform.
2. Clinics must:
   • Verify that all prescribers are registered with the relevant professional body (e.g., GMC, GPhC, NMC);
   • Maintain appropriate professional indemnity insurance;
   • Ensure compliance with all data protection and clinical governance requirements.

5. Patient Safety and Verification

1. Prescribers are solely responsible for verifying the patient’s identity and ensuring clinical appropriateness of all prescriptions issued.
2. SignatureRx does not verify or approve the clinical content of prescriptions. We act as a digital facilitator between prescribers, clinics, and partner pharmacies.

6. Data Protection and Confidentiality

1. SignatureRx processes data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Personal data shared via the Platform will be used only for legitimate healthcare and administrative purposes as set out in our Privacy Policy.
3. Users must not export, share, or otherwise misuse patient or prescription data obtained from the Platform.

7. Availability and Support

1. We aim to ensure continuous availability of the Platform; however, access may occasionally be interrupted for maintenance, updates, or unforeseen issues.
2. We will provide reasonable technical support to Users through our designated support channels.
3. SignatureRx does not guarantee uninterrupted or error-free operation, and shall not be liable for temporary unavailability.

8. Fees and Payments

1. Where applicable, fees for using the Platform will be outlined in the relevant commercial agreement or subscription plan.
2. All fees are exclusive of VAT unless otherwise stated and must be paid according to the agreed billing terms.

9. Intellectual Property

1. All intellectual property rights in the Platform and its content belong to SignatureRx or its licensors.
2. Users are granted a limited, non-exclusive, non-transferable licence to use the Platform for legitimate professional purposes only.
3. Users must not copy, modify, reverse-engineer, or distribute any part of the Platform without prior written consent.

10. Limitation of Liability

1. The Platform and all related Services are provided on an “as is” and “as available” basis. SignatureRx does not warrant that the Platform will be uninterrupted, error-free, secure, or free from defects, viruses, or vulnerabilities.
2. To the fullest extent permitted by law, SignatureRx shall not be liable for:
   1. any downtime, interruption, or temporary unavailability of the Platform;
   2. any technical errors, bugs, cyber incidents, or other security breaches beyond our reasonable control;
   3. any loss arising from your failure to comply with applicable prescription, clinical, or regulatory requirements;
   4. any clinical decisions or prescriptions made by Users;
   5. loss or corruption of data, loss of profits, revenue, goodwill, or anticipated savings; or
   6. any indirect, incidental, or consequential damages of any kind.
3. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
4. Subject to clause 10.3, SignatureRx’s total aggregate liability to you in connection with your use of the Platform, whether in contract, tort (including negligence) or otherwise, shall not exceed £5,000 or the total fees paid by you for use of the Platform in the twelve (12) months preceding the claim, whichever is greater.

11. Termination

1. We may suspend or terminate a User’s access to the Platform with immediate effect if:
   • These Terms are breached;
   • There is misuse or unauthorised access;
   • Continued use would pose legal, regulatory, or reputational risk.
2. Upon termination, all User access rights will immediately cease, but obligations relating to confidentiality, data protection, and intellectual property will continue.

12. Changes to These Terms

1. We may update these Terms periodically.
2. Any material changes will be communicated via email or within the Platform. Continued use of the Platform after such notice constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

1. These Terms and any dispute arising from them are governed by the laws of England and Wales.
2. The courts of England and Wales shall have exclusive jurisdiction.

14. Contact Information

If you have any questions about these Terms, please contact:

Signature Healthcare Services Limited (trading as SignatureRx)
Registered Office: Unit 1, Concord Business Centre, Concord Rd, London W3 0TJ
Email: [email protected]
Website: www.signaturerx.co.uk