Terms and Conditions



Welcome to the SignatureRx website, www.signaturerx.co.uk, and its associated application. If you continue to browse our website or register to use its associated application you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms”) which govern our relationship with you.

The term “we” means Signature Healthcare Services Limited, a company registered in England whose registered office is 6 The Marlins, Northwood, Middlesex, United Kingdom, HA6 3NP and company registration number is 10279084 (“us” and “our” will be construed accordingly). Signature Healthcare Services Limited is the owner and operator of the SignatureRx platform and its related websites, services, applications or tools (collectively referred to in these Terms as the “Platform“).

The term “you” refers to any user of our Platform, including a Registered Prescriber or Clinic (as defined below), as applicable.


This Platform uses cookies. By using this Platform and agreeing to these Terms, you consent to our use of cookies in accordance with the terms of our Cookies Policy and to the use of your information in accordance with our Privacy Policy, which you can find here www.signaturerx.co.uk/privacy-policy/.

If you disagree with any part of these Terms, please do not use our Platform.

Use of the Platform

By registering with the Platform, you warrant that you are authorised by the organisation in which you represent to use the Platform and to bind that organisation to these terms and conditions and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant organisation or legal entity for which you work.

Unless otherwise stated, SignatureRx owns the intellectual property rights in the Platform and all content and material on the Platform. Subject to the license below, all these intellectual property rights are reserved.

You may view Platform pages, download Platform pages and print Platform pages, subject to the restrictions set out below and elsewhere in these Terms.

You must not use our Platform in any way that causes, or may cause, damage to the Platform or impairment of the availability or accessibility of the Platform; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this Platform to copy, store, host, transmit, send, use, publish or distribute any material which consists of malicious computer software.

Restricted areas and password protection

Access to certain areas of our Platform is restricted.

When you register on the Platform you will be provided with a user ID and password to enable you to access restricted areas of the Platform or other content or services. You must ensure that the user ID and password are kept safe and strictly confidential. Users are not permitted to give their account details to any third party or to permit any third party to access the Platform through use of their account details. You will remain responsible for all activities that occur through your account.

We may disable your user ID and password at our sole discretion without prior notice, if we believe you are making improper use of the Platform.


Use of the Services offered by SignatureRx


SignatureRx is an electronic private prescription service which allows prescribers to send paperless e-prescriptions to any pharmacy in the UK and allows clinics to manage their prescribers and support patients with their prescriptions through the systems, tools and services provided by SignatureRx through the Platform (the “Services”).


The Services may be provided in combination with additional services offered by Signature Pharmacy. When the Signature Pharmacy delivery option is chosen on the app, the privacy policy and terms of use for Signature Pharmacy will also apply.


In consideration of the purchase of tokens or, where applicable, the payment of subscription fees, SignatureRx grants the user a limited, revocable, non-exclusive, non-sublicensable license to use the Services, in accordance with the provisions set out in these Terms. All other rights, title and interest in and to, the Services are expressly reserved by SignatureRx. You are not permitted to re-sell or re-license the Services to any third party.

You are responsible for the security of the equipment, network and environment in which you make use of the Services. You should only use the Services through a secure network.

SignatureRx may change the functionality or services provided through the Platform at any time. SignatureRx is not responsible for any IT, development or integration costs which may be incurred by the user when installing or operating the Platform.

The legality of prescriptions generated by API  are at the responsibility of the prescriber and clinic to ensure that prescriptions can be issued in a way that is solely controlled by the prescriber. 


Use of the Services by Registered Prescribers


If you wish to use our Platform as a prescriber, you can do so by following the instructions on the Platform and completing the registration information requested (“Registered Prescriber”).

You warrant that you are at all times fully authorised to issue medical prescriptions in the UK and that all the details of your identity, credentials and qualifications are accurate and up-to-date. You may be asked to provide further information and/or proofs of credentials to us as a condition of becoming or remaining a Registered Prescriber.

Prescribers must only prescribe medicines within their competence and will be solely liable for the prescriptions which they prescribe. Prescribers indemnify and hold SignatureRx harmless from any and all claims resulting from such prescriptions.

If a prescriber becomes aware of any issues adversely affecting their fitness to practice or fails for any reason to renew the registration of their professional licence (or any other matter occurs which may impact their ability to prescribe), they must immediately stop using the Platform and notify SignatureRx as soon as possible.

A prescriber must follow best practice prescribing within their competence. SignatureRx may block accounts prescribing a larger volumes of controlled prescription medication.  

You understand and agree that we may carry out relevant checks and searches of any person registering on the Platform.


Use of the Services by Registered Clinics


Clinics can register an account to manage their Registered Prescriber accounts and billing, but cannot be used to issue or sign any prescriptions.

If you wish to register as a clinic on our Platform, you can do so by following the instructions on the Platform and completing the registration information requested (a “Registered Clinic”).

You warrant that all the registration details provided are accurate and up-to-date. You may be asked to provide further information and/or proofs of credentials to us as a condition of becoming or remaining a Registered Clinic.

You understand and agree that we may carry out relevant checks and searches of any person or clinic registering on the Platform.

Clinics understand and agree that the Platform has been designed to allow only Registered Prescribers to issue and sign prescriptions through their own personal registered account. Clinics warrant that their systems, procedures and security measures will ensure that only Registered Prescribers will have access to those individual accounts. Clinics accept that they have a responsibility to ensure the prescribing practices of their prescribers are safe and within the clinic formulary. 




Clinics and Prescribers are aware that access to the Platform may require system development to integrate the Platform with the user’s systems.  The Clinic or Prescriber will be responsible for their own costs associated with any integration work required.




Both you and us agree to keep the other Party’s Confidential Information confidential and shall not use or disclose such Confidential Information to any third party except for the purpose of exercising or performing our rights and obligations under or in connection with these Terms and the use of the Service (the “Permitted Purpose”).

A party may disclose the other Party’s Confidential Information to those of its staff members and professional advisers (“Representatives”) who need to know such Confidential Information for the Permitted Purpose, provided that it informs such Representatives of the confidential nature of the Confidential Information before disclosure and it procures that such Representatives shall comply with the obligations set out in this section, and that it shall remain liable for the failure of any such Representatives to comply with the obligations set out in this paragraph.